Overview
Since 1994, Bank of Baku has been one of the leading forces in Azerbaijan’s retail banking sector, known for its commitment to innovation and customer-centric solutions. To expand its reach and improve customer acquisition, the bank aimed to refine its digital marketing strategies.
A key challenge was effectively targeting niche segments, such as military personnel and pensioners, while maintaining strong performance metrics.
Evido played a crucial role in the campaign’s success. As the first company in Azerbaijan to offer extended TikTok advertising services, Evido provided access to ad accounts, strategic consultancy, troubleshooting, and live support, ensuring seamless execution.
The Challenge
The campaign’s primary goal was Traffic Generation, driving more users to the bank’s landing pages to explore its financial services, particularly credit card offerings.
Traditional marketing channels like Meta (Facebook/Instagram) were underperforming in reaching specific audience segments. The bank needed a solution that would:
- Improve engagement and conversion rates
- Effectively target military personnel and pensioners
- Outperform existing advertising platforms
Why TikTok?
Bank of Baku recognized TikTok’s ability to prioritize engaging video content and reach diverse audiences. Research showed that military personnel and pensioners were more active on TikTok than on other social media platforms, making it an ideal channel for the campaign.
The campaign focused on individuals aged 18-55+, with a particular emphasis on military personnel. Insights confirmed TikTok’s cost efficiency and stronger engagement among these segments compared to Meta’s platforms.
Results & Performance Comparison
Shifting from static images and carousel ads to video content proved to be a game-changer. Compared to previous campaigns:
- Order volume increased by 95%.
- CTR significantly outperformed Meta platforms, reinforcing TikTok’s conversion potential.
Key Advantages of TikTok Over Meta:
- Faster access to niche audiences – including military personnel and pensioners
- Higher engagement rates – driven by visually dynamic and immersive content
- More effective creative updates – frequent content refreshes lead to better performance on TikTok than on Meta
Key Takeaways
- TikTok is a powerful tool for niche audience targeting – The campaign successfully engaged military personnel and pensioners, overcoming challenges faced on other platforms.
- Video content drives performance – Engagement and conversions surged with the transition from static ads to video.
- Frequent creative updates are essential – Regularly refreshing visuals improved CTR and overall results.
Conclusion
TikTok proved its value as a performance marketing platform, surpassing expectations and outperforming traditional social media channels. With Evido’s strategic support, the campaign demonstrated that even complex financial products can successfully reach niche audiences through precise targeting, engaging video content, and continuous optimization.